| CRM Business Analyst - Salesforce.com |
Job Id: W228265 |
Posted On: 1/4/2010 |
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Location: Fairfax, VA;
Job Type: Full Time
Salary: $90000.00 to $120000.00/year
Degree: Bachelor
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DescriptionOur client is a Leading Business and Technology Consulting Firm headquartered in the Washington DC area with offices in New York City, San Francisco, Los Angeles and London. They provide solutions for clientele in the following areas: Consumer Commercial Products, Communications & Media, Public Sector, and Financial Services. They have awesome benefits including 21 days of vacation to start and $30 a month towards a health club membership!
Job Description
The CRM Senior Business Analyst will be responsible for management of complex multi-disciplined CRM consulting projects. This resource will lead junior consultants and client staff through engagements, support the development of subject matter expertise, thought leadership and strategic capability by delivering a wide range of customer management solutions.
Essential Functions
Gathering and understanding business requirements
Designing technical solutions
Developing technical solutions
Configuring CRM COTS applications
Business Process Design/Redesign
Provide functional application expertise and team/project management
Minimum Qualifications
Bachelors degree
Must be authorized to work for any US employer
Willingness to travel
4-6 years of experience
Professional consulting background
CRM development configuration and customization, EAI, scripting languages, or workflow experience
Experience with Salesforce.com, Siebel or other CRM COTS tools
Leadership of a team in the successful delivery of technical solutions
Call center experience a plus
Excellent communication and client-facing skills
Outstanding analysis skills
Ability to facilitate in classroom training for new users
Ability to develop use cases
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