CRM Product Owner
Job Opportunity at Joseph Michaels International

Posted on Sep 20

http://www.josephmichaels.com    800-786-1099

Location: Duluth, GA
Job Type: Full Time
Job ID: W4167936

The Product Owner will work in an Agile environment on the alignment of the organization’s Management System ongoing Customer Experience initiative.
The ideal candidate will have a strong background in Agile Development and CRM (preferably Microsoft Dynamics 365).
Position Responsibilities:
  • Manage the CRM backlog, requirements, and prioritize development balancing stakeholder requirements with business value demanding data justified decisions
  • Utilize deep functional MS Dynamics 365 experience to coach the organization’s business process owners.
  • Work closely the organization’s product management and software development teams to create a seamless customer experience.
  • Work with the Project Manager to define project requirements (identify project milestones, phases, and activities).
  • Support Data Governance activities for MS Dynamics 365 in coordination with CRM System Administrator
  • Support the coordination of solution delivery with technical, consultant, and business teams
  • Supports and monitors project progress by tracking activity, resolving problems, and updating project status using visual project management tools
Professional Experience:
  • 10+ years related experience in Agile Development environment with significant MS Dynamics 365 experience.
  • Proven ability to work with Customer Experience, Sales, and Marketing business units and translate their requirements into MS Dynamics 365 functionality.
  • Experience working on projects and lean processes
  • Data gathering, and quantitative and qualitative data analysis, including business process metrics and measures linking to business KPIs
  • Understanding of master data management
  • Demonstrated analytical skills and comfort with data and metrics
  • Bachelor of Science in Computer Science, Engineering, or Business with proven technical and business capability.
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