Senior Clinical Analyst, Surgery Systems

Senior Clinical Analyst, Surgery Systems


Our client is committed to Service Excellence. Service excellence is a part of what they do. 
Their standards include:

•   Treat everyone as a guest by making a good first impression, anticipating needs and displaying service recovery skills.
•    Demonstrate professionalism and excellence by looking professional, being accountable for actions and delivering excellence in our everyday work.
•    Practice teamwork by participating in decision making and process improvement, communicating effectively and focusing on the problem/issue, not the person.

Position Summary:

Perform Senior Analyst implementation activities related to our client's surgical applications.  This includes coordination of Implementation, Planning, Design, Testing, Training, Go-live and Support – Maintenance activities across  27 Acute Care facilities.  At times the position will be responsible for hands on application configuration and related testing.  Post go-live the position will assist in the monitoring facility issues and will be responsible for resolution of those issues.  The position will also coordinate work assignments between team members in order to meet deadlines and ensure continued progress toward assignment completion.  The position is located in the Corporate Information Services Organization, off hours and on-call support is expected with this position.  


Qualifications:       


Knowledge:  Three or more years of Clinical Information Systems experience in large, acute care, multi-facility settings.  Experience working in an IS role supporting surgery systems and staff. Cerner SurgiNet experience preferred.

Skills: Working knowledge of clinical system application design, development, implementation, enhancement, support methods and practices. Comprehensive working knowledge of clinical application analysis, design, build, deployment and modification as well as troubleshooting techniques.  Ability to work with end users to determined software specifications, hardware requirements and process improvement workflows.  Ability to create system documentation, project plans, test scripts and education materials.   Working knowledge of project management methodology, ITIL and IS standards, change control, quality and system performance methods and metrics.  Working knowledge of project and life cycle management methodology. General familiarity of end user business practices, concepts and terminology sufficient to support the clinical applications.  Language proficiency in English, with excellent written and verbal skills.  


License or Registration Requirements: Clinical and Application Knowledge Required. Registered Nurse or Clinical Experience Preferred. Project Management experience preferred.

Travel Requirements: 50%, at times may be more, domestic US travel (depending on projects).

    Essential Job Duties   

1.    System Implementation

Activities:
•    Regularly meets with users, vendors, and IS staff to develop/modify system specifications.
•    Designs solutions for applications and prepares the appropriate documentation.
•    Supervises development of test data, system testing and documentation for all phases of the application development life cycle.
•    Performs Q/A on application functionality.
•    Researches and resolves implementation-related Customer Support Center Tickets.
•    Adheres to appropriate  Project Management standards.
•    Ensures strict adherence to work plans, reporting all serious deviations to management.
•    Oversees the training of users in operating procedures for application.
•    Provides on call after hours support as required.    50%

2.    System Maintenance/Support

Activities:
•    Researches and resolves Customer Support Center Tickets including major application upgrades.
•    Adheres to  Service Level and Change Management Policies.
•    Provides on-call support as scheduled.
•    Establishes and maintains regular communications with user community.    25%

3.    Administration and Oversight

Activities:  
•    Effectively trains analysts in performance of their duties as required.
•    Provides technical support and guidance to other team members as required.
•    Maintains Service Excellence principles.
•    Prepares and promptly submits all routine and special reports.
•    Interviews applicants for vacant positions as needed using appropriate interview techniques.
•    Contributes to performance evaluation of junior staff members as needed.
•    Keeps management well informed of activities, needs, problems.
•    Performs other tasks as required by management.    25%

4.    Perform other duties as assigned.    

Guidance Requirement: 
Indicates the degree to which the position is guided by the Supervisor/Manager. 

Direct supervision given.
Specific/detailed instructions provided.    
Procedures well established. 
Few decisions made. 
Supervisor readily available as needed.    
Independent judgment necessary. 
Supervisor is usually available.  
Little to no guidance provided by supervisor on daily basis.